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What to do if my Facebook account gets hacked or disabled?

I am sharing this with everyone in case it happens to you. So you can at least feel like you are not alone! 

Thank you for letting me know in the comment field below if this has happened to you before and what has helped. For social media questions and free resources, I can be reached via Facebook at Catherine Aird Social Media and on instagram at Catherine Aird and Catherine Aird Social Media.  I go live on Facebook to answer questions every Friday usually around 10am every week.  Here’s is a link to my YouTube Playlist, make sure to subscribe  and ring the little bell so you get notified when there is an updated or new video being posted.

Heather at Keep it Simple Social Media and I have been managing dozens of Facebook Business pages and advertising account for over 10 years. Lately, my Facebook personal account, Facebook business page, Facebook messenger, a client’s ads manager account and our business manager has been either hacked or compromised. 

This happens to the best of us but there are steps to take to PROTECT your account and to REACH out for HELP with Facebook if it happens. Please note, if you are worried about the security of your account, let Facebook know right away: https://www.facebook.com/hacked.

1- PROTECT YOUR ACCOUNT WITH A TWO FACTOR AUTHENTICATION.

While add it, please subscribe to my YouTube channel, I need the love 🙂 xx

“Two-factor authentication is a security feature that helps protect your Facebook account in addition to your password. If you set up two-factor authentication, you’ll be asked to enter a special login code or confirm your login attempt each time someone tries accessing Facebook from a browser or mobile device we don’t recognize. 

You can also get alerts when someone tries logging in from a browser or mobile device we don’t recognize.”

To do so:

  1. Click in the top right of Facebook.
  2. Select Settings & Privacy > Settings.
  3. Click Security and Login.
  4. Under the TwoFactor Authentication section, click Use twofactor authentication. You may need to re-enter your password.
  5. Next to Recovery Codes, click Setup then Get Codes.

🔥 WHAT TO DO IF YOU PERSONAL ACCOUNT GETS HACKED

1- Change you Facebook password.  Go to https://www.facebook.com/recover/initiate/

2- Make sure you have two-factor authentication set up – see above.

3- Do a post letting people know that your accounts has been hacked to prevent them from taking action such as liking or comment

You might have different look but look for REPORT A PROBLEM.
Click on REPORT A PROBLEM. Use Loom for screen recording.

🔥 WHAT DO DO IF YOUR FACEBOOK BUSINESS PAGE GETS HACKED

1- Change you Facebook password.  Go to https://www.facebook.com/recover/initiate/

2- Make sure you have two-factor authentication set up – see above.

3- Contact Facebook. Click on HELP AND SUPPORT / REPORT A PROBLEM.

You might have a different look but look around for “Help & Support”

You might have a different look but look around for “Report a Problem”

Then click on “Something Went Wrong”

Click on REPORT A PROBLEM. Use Loom for screen recording.

🔥 WHAT DO DO IF YOUR FACEBOOK ADS ACCOUNT GETS HACKED OR DISABLED.

1- Change you Facebook password.  Go to https://www.facebook.com/recover/initiate/

2- Make sure you have two-factor authentication set up – see above.

3- Contact Facebook. Click on “?” and “Contact Support Team”.

Start a messenger chat with a Facebook support rep.

Find out more about me on Instagram @catherineaird, what I do at www.catherineaird.ca.

Need help? Join our social media online school learning program today or contact me for private coaching, workshops and account management options at hello@catherineaird.ca

Feel free to reach out in the comment fields below.

Take a deep breath! xox Catherine.

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October 10, 2020

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